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No.120 Shuguang Road,Xihu District,hangzhou,Zhejiang
SINGAPORE , June 25, 2024 /PRNewswire/ -- Sobot, an all-in-one contact center solution provider established in Singapore, is celebrating its second anniversary and revealing four emerging trends that highlight its unique business competitiveness, setting it apart from competitors such as Genesys and Zendesk. Initially focusing on the Asia-Pacific and Middle East regions, Sobot is currently expanding into the North American market, with a growing client base in this region and adequate enterprise-level SaaS experience with global leading brands, such as Samsung, Michael Kors, OPPO, Tineco, Renogy, Weee!, Opay, J&T, and Mico.
Sobot Co-founder and CEO, Xu Yi, commented: "The customer service industry, evolving from call centers to cloud-based and SaaS-based contact centers, is rapidly advancing. Technological progress and increased demands for better services from users are driving customer contact centers to change and upgrade to be more open, integrated, smarter and more convenient. Our initial strategic vision for industry development has been confirmed, and over the past two years, Sobot has responded to these market demands. Now, between 60% and 70% of Sobot's new customers are those upgrading from the services of our competitors. Moving forward, we will continue to iterate and adapt to the needs of these new customers."
Sobot reveals four emerging trends that set it apart from competitors in the development of its contact center business
Embracing the increasing functions and values that a contact solution provider can bring to its enterprise customers, Sobot's customer-first DNA provides users with a more comprehensive, integrated, agile, and intelligent service solution to help enterprises improve customer satisfaction and business efficiency with its omnichannel model from day one.
Please visit the https://www.sobot.io/ for more information.
About Sobot
Sobot is an all-in-one contact center solution provider, offering both customer service and marketing software. Its product range includes AI Chatbot, Live Chat, Voice, Ticketing, and WhatsApp Business API. Sobot commits to delivering an omnichannel and intelligent solution, ensuring seamless customer interactions across various channels. With established partnerships with industry giants like AWS, Alibaba Cloud, and Meta, the company has won increasing business opportunities with notable clients, such as Samsung, OPPO, DFS, Philips, J&T, Air Liquide, OPay, Mico, and Lilith Games. Sobot is looking forward to empowering businesses to achieve better customer experiences and higher satisfaction levels through providing cutting-edge solutions to drive success for its clients globally.
No.120 Shuguang Road,Xihu District,hangzhou,Zhejiang
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